MG 6895 - Quality and Technology in the Workplace

This course will explore and apply managerial decision-making in support of the continuous improvement required to create a total quality work environment. Students will research and execute decisions around improving leadership capabilities, statistical quality controls, and processes designed to improve root cause analysis and implementation of quality driven strategies. Persistent change techniques including Lean and Six-Sigma will be examined, and an outline of national quality honors (Baldrige) and global quality confirmations (ISO) is introduced. (3 credits)