MG 6890 - Quality Analysis for Technology

This course focuses on the managerial study of continuous improvement tools and methods required to create a total quality work environment. Readings and assignments focus on improving leadership abilities, promoting employee involvement/teamwork, and initiating performance management techniques to measure progress. In addition, quantifiable processes are introduced to measure performance viability of different processes through statistical quality controls, such as SPC, and root cause analysis. The System of Profound Knowledge developed by Dr. W. Edwards Deming will be introduced to provide an understanding of the importance of optimizing the organization as a system. Credits: 4