BU 3280 - Conflict Analysis and Resolution

The goal of this course is to examine organizational conflict with a focus on managing employee disputes. Alternative dispute resolution (ADR) processes and procedures to legalistic, adversarial methods of dispute resolution will be explored. Knowledge and skills developed are those needed to analyze complex conflict and dispute situations, shape appropriate processes to involve the right parties, constructively negotiate settlements, select mediators and facilitators, and design dispute resolution programs. (4 credits)